1 Who We Are and Why This Privacy Policy Exists
4 Win is an online gaming and betting platform serving users in Bangladesh. We believe every individual has the right to control their own personal data. That is why 4 Win is committed to full transparency about how your information is handled on our platform.
This Privacy Policy explains exactly what information is collected, why it is collected, how long it is retained, and what you can do about it. By using 4 Win, you are considered to have agreed to this policy.
Good to Know
This policy applies solely to 4 Win's website and app. Third-party links or services are governed by their own respective policies.
2 What Data Do We Collect?
4 Win only collects information that is strictly necessary to provide our services. Requesting unnecessary data goes against our policy.
Directly Collected Data
- Name, date of birth, email address, and mobile number — collected at account registration.
- Payment details — collected at the time of deposit or withdrawal (full card numbers are not stored).
- Photo ID — for KYC verification.
- Support chat messages — for issue resolution.
Automatically Collected Data
- IP address and device information — for security purposes.
- Browser type and operating system.
- Logs of which sections of the platform you visited and for how long.
- Gaming history and betting records.
- Data obtained from cookies and web beacons.
What We Don't Do
4 Win never stores your full payment card number, PIN, or banking password.
3 How Is Your Data Used?
4 Win uses collected data only for specified purposes. Your information is never used beyond its approved scope under any circumstances.
- For account management and identity verification.
- To process deposits, withdrawals, and other financial transactions.
- To provide customer service and technical support.
- To prevent fraud, money laundering, and other illegal activities.
- To fulfill legal and regulatory obligations.
- To improve the quality of 4 Win's services.
- To analyze user behavior and ensure responsible gaming.
- To send you relevant bonuses and offers (you may opt out at any time).
Important
Your consent will be obtained before your data is used for marketing purposes. Declining consent will not affect your access to core services.
4 Who Is Your Data Shared With?
4 Win never shares your data with third parties for commercial purposes. However, limited information may be shared under specific circumstances.
Service Providers
In some cases, 4 Win works with trusted technology partners — such as payment gateways, KYC verification services, and cloud hosting providers. Only the necessary information is shared with these partners, and they are required to operate under strict confidentiality agreements.
Legal Requirements
If required by a valid directive from a Bangladeshi law enforcement or regulatory authority, 4 Win may be obligated to disclose data. Where possible, you will be notified in advance.
- Anti-Money Laundering authority.
- Financial Intelligence Unit (where applicable).
- By court order.
Rest Assured
Your data is never sold or shared with advertisers, data brokers, or any third party for commercial purposes — that is 4 Win's commitment.
5 Cookie Policy
Cookies are small text files saved in your browser. 4 Win uses cookies to make the platform more convenient for you.
What Types of Cookies Are Used?
- Essential Cookies: For login sessions and security purposes. The platform cannot function without these.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To understand which parts of the platform are used most.
You can disable cookies at any time through your browser settings. However, some features may not function properly if you do.
6 Your Data Security
4 Win uses industry-standard technology and practices to keep your data secure. Our security team monitors systems around the clock.
- All data transfers use TLS 1.3 / SSL 256-bit encryption.
- Stored data is protected with AES-256 encryption.
- Two-factor authentication (2FA) is available.
- Regular security audits and penetration testing.
- Restricted access policy — only authorized staff can view specific data.
Your Responsibilities
No matter how robust 4 Win's security measures are, keeping your password strong and not sharing it with anyone is equally important. If you notice anything suspicious, contact support immediately.
7 Your Rights
You have full control over your data at 4 Win. You can submit any of the following requests through our support team.
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Right to Access
You can request to see what information 4 Win holds about you.
✏️
Right to Rectification
You can request that any inaccurate or outdated information be corrected.
🗑️
Right to Erasure
If you close your account, you may request deletion of your data, except where retention is required by law.
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Right to Restrict Processing
You can object to the use of your data for specific purposes.
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Right to Data Portability
You may request your data in a downloadable file format.
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Marketing Opt-Out
You can unsubscribe from promotional messages at any time.
8 How Long Is Data Retained?
4 Win retains your data only for as long as necessary. In general, your information is kept for as long as your account remains active.
- Even after account closure, financial transaction records may be retained for 5–7 years as required by law.
- KYC documents are stored for a defined period at the highest security level after verification is complete.
- Support chat data may be retained for up to 12 months after an issue is resolved.
- When marketing consent is withdrawn, the relevant data is deleted immediately.
9 Protecting Children's Privacy
4 Win strictly enforces an 18+ policy. This platform is not intended for anyone under 18, and we do not knowingly collect data from minors.
If you believe a minor's data has been collected by mistake, please contact 4 Win support — that data will be deleted without delay.
A Note for Parents
Please use parental controls on your device to prevent your child from accessing this platform.
10 Privacy Policy Updates
4 Win may update this Privacy Policy from time to time. If significant changes are made, you will be notified via email or an in-platform notification.
- The date of the latest update is always shown at the top of the page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- For significant changes, users will be given the opportunity to provide fresh consent.
Have a Question?
If you have any questions about our Privacy Policy, please contact the 4 Win support team. Email us at [email protected] — we typically respond within 24 hours.